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If you received a damaged, defective, or incorrect item, Impact Guns will ship you a replacement of the exact item upon receipt of the damaged or defective item.If this is not possible, we will refund you via check. Returns must be charged back to the original credit card used in the purchase.Most items that are in stock ship within 3-5 days after receipt of your returned item but may take longer depending on availability. It may take longer for the credit to appear in your account depending on your bank. Most returns are fully refunded in 3-5 days after we receive and process the return.As an alternate method, you can send an email to Please be sure to include your original order number and relevant contact information.All products need to be in new and original manufacturer condition.All returns are subject to inspection and approval prior to refund being issued.An Impact Guns agent will review your request for a return and respond within two business days.Log in to your account and locate and click on the 'Request Return' link.We want you to be 100% satisfied with your purchase from Impact Guns, therefore we offer no hassle returns. Please rest assured that we will ship your item as soon as we can. In some circumstances, especially during sales and after weekends, we may not get your order shipped in the time specified. NOTE: We make every effort to get your order shipped as fast as possible.

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Products that have free shipping only applies to the lower 48 states. Most orders over $100 value will ship with a signature-required to ensure they make it to you. If you need faster shipment, we can ship 2nd Day or Next Day for an extra charge.Īlaska and Hawaii residents - your order MUST ship 2nd day or faster. We normally will ship FedEx and US POSTAL. We will not charge your credit card until your product ships, except for certain special orders. Please also note that some items are unique, hard to obtain, or one-of-a-kind, so Impact reserves the right to cancel your order should an item not be available to ship. For items only available at the manufacturer, the lead-time may be a few weeks or longer- depending on availability. For items only available at distribution or other sources, the ship time may be up to 10 business days. For items in our warehouse, we usually ship within 3 business days. Estimated shipping times are posted on the product information page under the title 'Ships On Or Before:' please note that all lead-times are estimates.

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